Technical Support

Technical Support

We love talking to our customers, but we also want to make sure you have a help desk to go to for some general help. Feel free to give us a call
if you have any more questions!

Filters Replacement

When do I need to replace the filters?

Our ionizer is fully automatic and is equipped with voice prompt “Please replace filters”. The filter icon shows the consumption level of the filters. Flashing of F1 & F2 on the filter icon means that the filters are to be replaced as 1st alarm. When the voice prompt comes on, it is time to replace the filters. Call our hotline 93256199 to place order or buy from the shops.

How To Change / Reset Your WaterSource Water Ionizer Filters?

Click Here to download guideline PDF

Click the image below to watch the instructional video:

How to clean the pre-filter?

You can clean the pre-filter easily by yourself.

Click the image below to watch the instructional video: